Shipping Policy

  1. Processing Time
    Orders are typically processed within 1–3 business days after payment is confirmed. Personalized products may require 2–5 business days for production before shipment.

  2. Estimated Delivery Time
    Estimated delivery time is 7–12 business days after dispatch. Delivery times may vary by destination.

  3. Shipping Fees
    Free standard shipping is available on orders over **$69**. For orders under $69, shipping costs are calculated at checkout based on destination and selected shipping method.

  4. Fulfillment Origin
    Orders may be fulfilled from our own or partner facilities depending on inventory availability and delivery destination.

  5. Tracking
    Once your order ships, you will receive a shipping confirmation email with tracking information.

  6. Delay / Lost Package
    If your tracking information has not been updated for an extended period or your package appears to be lost, please contact service@sovelaus.com with your order number. We will work with the carrier to resolve the issue.

  7. Contact
    For shipping questions, email service@sovelaus.com.