Return & Refund Policy

  1. Return Window
    Eligible products may be returned within 30 calendar days after delivery.

  2. Return Eligibility
    To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging. Personalized, customized, and clearance items are final sale unless damaged or defective.

  3. How to Request a Return
    To request a return, contact service@sovelaus.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.

  4. Return Address
    Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

  5. Return Shipping Cost

Preference-based returns: Customers are responsible for return shipping costs.

Damaged / defective / incorrect items: If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

  1. Refund Timing
    Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

  2. Cancellation
    Orders may be cancelled within 6 hours of purchase. After this window, orders may have already entered processing. Contact service@sovelaus.com for assistance.

  3. Contact
    For return questions, email service@sovelaus.com.