FAQ

Q: Who operates Sovelaus.com?
A: Sovelaus.com is owned and operated by Shanghai Wudaotan Technology Co., Ltd.

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Estimated delivery is 7–12 business days after dispatch.

Q: Do you offer free shipping?
A: Yes. Free standard shipping is available on orders over $69.

Q: What is your return policy?
A: Eligible products may be returned within 30 calendar days after delivery. See our Return & Refund Policy for details.

Q: How do I track my order?
A: Once your order ships, you'll receive a shipping confirmation email with tracking information.

Q: How do I contact support?
A: Email us at service@sovelaus.com. We respond within 24 hours.